Our goal is to support organizations to approach inevitable internal workplace conflict with greater clarity and confidence.

We want you to feel comfort – not dread and fear – and be at ease when thinking about the way conflict is handled at your organization.

We want to support your organization to be conflict-resolution competent, which involves:

  • Knowing how to identify conflict early so you can nip it in the bud
  • Having simple tools to deescalate, not escalate, conflict
  • Having a clear path to the lasting resolution of conflict

Beyond providing coaching and training that develop these vital workplace skills, we mediate when you want the benefit of an external professional.

Our ultimate goal, however, is to support you and your organization to know what to do yourselves。 We believe that HR professionals are required to be conflict-resolution competent。 And, of course, employee-relations specialists need to be experts!

The HR Mediation Academy:
This is a specialized division of John Ford and Associates. It provides knowledge and skill-development opportunities aimed at supporting HR Managers who want to mediate workplace conflict themselves. In order to accomplish this, we offer both face-to-face and online training.

The HR Mediator Blog:
This blog is dedicated to spreading the word about internal workplace mediation. It aims to inspire HR Managers who want to make the world a more peaceful place, starting with the opportunities provided by their workplace.

Conflict Quotes:
Awarding winning list of quotes that pertain to the management of conflict in the broadest sense. Easy to search.

“John is blessed with great equanimity and gentleness of spirit. He is a patient listener and insightful neutral, which enables him to look right into the heart of a conflict. I recommend John whole-heartedly. He's very good at what he does.”
-- Colin Rule, Director of Online Dispute Resolution, eBay

John Ford is an experienced workplace mediator and trainer. He is the author of Peace at Work, a guide book on workplace mediation for HR managers. For more about John

book_sDiscover more about John Ford's Peace At Work.

MediationMediation Cards
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Distilled from Peace at Work to provide instant guidance on what to do.

WebinarFREE WEBINAR (1hr)
Should HR Professionals Mediate Internal Workplace Disputes?
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Empathy SetAn essential tool for mediators, coaches and trainers!

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